Refund policy

Return Address

• RECTO, 2F, 74-5 Geonji-ro, Seo-gu, Incheon, Republic of Korea

 

Exchanges, Returns and Cancellations

• Exchanges, including changes of product or option, cannot be processed through our system.

• If you would like an exchange, please return the item and place a new order for the product you want.

• Items ordered from the RECTO official online store may be returned within 7 days of receipt, provided they meet the return conditions.

• Returns can be requested through your account. Once the request is complete, the return is handled by our designated carrier.

• Items must be in the condition in which they were received, and every component must be sent back together, including product tags, dust bags, accessories and any gifts with purchase.

• Returns may be refused if an item shows signs of wear or its value has been diminished. • For domestic (Korea) orders, a carrier pickup is booked automatically when the return is requested, and the courier collects the parcel within 1–3 business days.

• For international orders, please ship the return strictly according to the return instructions provided.

• We may be unable to assist with loss, delays or other problems caused by not following the designated procedure or carrier.

• We accept no responsibility for the loss of, or shipping damage to, items sent back without a prior return request.

• As a rule, the return shipping fee is deducted from the refund amount; the amount may vary depending on the order and the return conditions.

• The refund is processed once the returned item has arrived at our logistics center and passed inspection.

• Refunds are issued to the payment method used for the original purchase.

• Depending on the payment method and financial institution, it may take 3–5 business days for the refund to be completed.

 • The original shipping fee, customs duties, taxes and other incidental charges may not be refundable, except where otherwise provided by applicable law or a separate policy.