Terms of service

Article 1 (Purpose)

These Terms and Conditions set out the rights, obligations and responsibilities of the online store and its users in relation to the use of the internet-based services (the "Services") provided by RECTO ("RECTO"), which is operated by ALIKA CO., LTD (an e-commerce business operator).

※ These Terms also apply, to the extent not contrary to their nature, to e-commerce conducted through PC communications, wireless networks and similar means.

Article 2 (Definitions)

① "RECTO" means the virtual place of business that ALIKA CO., LTD has set up, using computers and other information and communication facilities, so that goods or services (the "Goods") can be traded and provided to users. The term is also used to refer to the business operator that runs the online store.

② "User" means any member or non-member who accesses RECTO and receives the Services provided by RECTO in accordance with these Terms.

③ "Member" means a person who has registered as a member of RECTO and may continue to use the Services provided by RECTO.

④ "Non-member" means a person who uses the Services provided by RECTO without registering as a member.

Article 3 (Posting, Explanation and Amendment of the Terms) 

① RECTO posts the contents of these Terms, its trade name, the name of its representative, the address of its place of business (including the address where consumer complaints can be handled), telephone number, fax number, e-mail address, business registration number, mail-order business registration number and the name of its privacy officer on the initial service screen (front page) of the RECTO site so that users can easily find them. The contents of the Terms may be made available to users through a linked screen.

② Before a user agrees to the Terms, RECTO must provide a separate linked screen or pop-up screen so that the user can understand important matters set out in the Terms, such as withdrawal of offers, responsibility for delivery and refund conditions, and must obtain the user's confirmation.

③ RECTO may amend these Terms to the extent that the amendment does not violate applicable laws, including the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Framework Act on Electronic Documents and Transactions, the Electronic Financial Transactions Act, the Digital Signature Act, the Act on Promotion of Information and Communications Network Utilization and Information Protection, the Door-to-Door Sales Act and the Framework Act on Consumers.

④ When RECTO amends the Terms, it will post the amended Terms together with the current Terms on the initial screen of the store, stating the effective date and the reasons for the amendment, from 7 days before the effective date until the day before it. Where the amendment is unfavorable to users, RECTO will give at least 30 days' prior notice. In that case, RECTO will clearly compare the contents before and after the amendment so that users can easily understand the changes. 

⑤ Amended Terms apply only to contracts concluded on or after their effective date; contracts already concluded before that date remain subject to the previous Terms. However, if a user who has already concluded a contract notifies RECTO, within the notice period under paragraph 3, that they wish to be governed by the amended Terms, and RECTO consents, the amended Terms apply.

⑥ Matters not provided for in these Terms, and the interpretation of these Terms, are governed by the Act on Consumer Protection in Electronic Commerce, the Act on the Regulation of Terms and Conditions, the Consumer Protection Guidelines in Electronic Commerce issued by the Korea Fair Trade Commission, other applicable laws and commercial practice.

Article 4 (Provision and Change of Services) 

① RECTO performs the following:

  1. Providing information on goods or services and concluding purchase contracts

  2. Delivering goods or services for which a purchase contract has been concluded

  3. Other tasks determined by RECTO

② Where goods or services are out of stock or their technical specifications change, RECTO may change the goods or services to be provided under contracts concluded in the future. In that case, RECTO will immediately post the changed goods or services and the date of provision where the current goods or services are displayed.

③ Where RECTO changes the content of a Service it has contracted to provide to a user, for reasons such as the goods being out of stock or a change in technical specifications, it will immediately notify the user of the reason at an address where the user can be reached.

④ In the case of the preceding paragraph, RECTO compensates the user for any damage suffered as a result, unless RECTO proves that it acted without intent or negligence.

Article 5 (Suspension of Services) 

① RECTO may temporarily suspend the provision of the Services for reasons such as maintenance, inspection, replacement or breakdown of computers and other information and communication facilities, or interruption of communications.

② RECTO compensates users or third parties for damage suffered as a result of a temporary suspension of the Services for the reasons in paragraph 1, unless RECTO proves that it acted without intent or negligence.

③ Where the Services can no longer be provided due to a change of business line, abandonment of the business, a merger between companies or similar reasons, RECTO will notify users in the manner set out in Article 8 and compensate consumers in accordance with the conditions RECTO originally presented. If RECTO has not announced compensation standards, it will pay users for their mileage, reward points or similar in kind or in cash at a value corresponding to the currency used at RECTO.

Article 6 (Membership Registration) 

① A user applies for membership by entering their member information in the registration form prescribed by RECTO and indicating their agreement to these Terms.

② RECTO registers as a member any user who applies under paragraph 1, unless the applicant falls under any of the following:

  1. The applicant previously lost their membership under Article 7, paragraph 3 of these Terms, except where 3 years have passed since that loss of membership and RECTO has approved re-registration.

  2. The registration details contain false information, omissions or errors.

  3. RECTO determines that registering the applicant as a member would cause significant technical difficulty for RECTO.

③ The membership contract is formed when RECTO's acceptance reaches the member.

④ If any of the details registered at the time of membership registration change, the member must notify RECTO of the change within a reasonable period, for example by updating their member information.

Article 7 (Withdrawal of Membership and Loss of Membership) 

① A member may request to withdraw from RECTO at any time, and RECTO will process the withdrawal immediately.

② RECTO may restrict or suspend a member's membership if the member:

  1. registered false information when applying for membership;

  2. fails to pay, when due, the price of goods purchased through RECTO or any other debt owed by the member in connection with the use of RECTO;

  3. threatens the order of electronic commerce, for example by interfering with another person's use of RECTO or misappropriating their information; or

  4. uses RECTO to engage in conduct prohibited by law or these Terms, or contrary to public order and good morals.

③ If, after RECTO has restricted or suspended a membership, the same conduct is repeated two or more times or the cause is not remedied within 30 days, RECTO may terminate the membership.

④ When RECTO terminates a membership, it cancels the member's registration. In that case, RECTO notifies the member and gives the member an opportunity to explain, over a period of at least 30 days before the registration is cancelled.

Article 8 (Notices to Members)

① RECTO may send notices to a member at the e-mail address the member designated in advance by agreement with RECTO.

② For notices to an unspecified number of members, RECTO may post the notice on the RECTO notice board for at least one week in place of individual notices. However, RECTO gives individual notice of matters that materially affect a member's own transactions.

Article 9 (Purchase Requests) 

① Users request purchases on RECTO by the following or similar methods, and RECTO must provide each of the following in an easily understandable manner when a user makes a purchase request:

  1. Searching for and selecting goods

  2. Entering the recipient's name, address, telephone number and e-mail address (or mobile phone number)

  3. Confirming the contents of the Terms, services for which the right to withdraw an offer is restricted, and the bearing of costs such as shipping and installation fees

  4. Indicating agreement to these Terms and confirmation or refusal of the matters in item 3 above (for example, by mouse click)

  5. Requesting the purchase of goods and confirming it, or agreeing to RECTO's confirmation

  6. Selecting a payment method

② Where RECTO needs to provide or entrust a purchaser's personal information to a third party, it must obtain the purchaser's consent at the time of the actual purchase request and does not obtain blanket consent in advance at membership registration. In that case RECTO must specify to the purchaser the items of personal information provided, the recipient, the recipient's purpose of use, and the retention and use period. However, where applicable law provides otherwise, such as the entrustment of personal information processing under Article 25, paragraph 1 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, that law applies.

Article 10 (Formation of the Contract)

① RECTO may decline to accept a purchase request under Article 9 in any of the following cases. When concluding a contract with a minor, RECTO must inform the minor that the minor or their legal representative may cancel the contract if the consent of the legal representative is not obtained.

  1. The request contains false information, omissions or errors.

  2. A minor is purchasing goods or services prohibited under the Juvenile Protection Act, such as tobacco or alcohol.

  3. RECTO determines that accepting the purchase request would cause significant technical difficulty for RECTO.

② The contract is deemed formed when RECTO's acceptance reaches the user in the form of the acknowledgement of receipt under Article 12, paragraph 1.

③ RECTO's acceptance must include confirmation of the user's purchase request, availability for sale, and information on correcting or cancelling the purchase request.

Article 11 (Payment Methods)

Payment for goods or services purchased from RECTO may be made by any of the following methods that is available. RECTO may not add or collect any fee of any kind on top of the price of the goods in respect of the user's payment method.

1. Account transfers, including phone banking, internet banking and mail banking 

2. Card payments, including prepaid, debit and credit cards

3. Online bank deposit without a passbook

4. Payment by electronic money

5. Payment on receipt

6. Payment with points, such as mileage, granted by RECTO

7. Payment with gift certificates contracted with or recognized by RECTO 

8. Payment by other electronic payment methods

Article 12 (Acknowledgement of Receipt, and Change or Cancellation of Purchase Requests)

① When a user makes a purchase request, RECTO sends the user an acknowledgement of receipt.

② A user who receives an acknowledgement of receipt may, if there is a discrepancy in their intention or similar, request a change or cancellation of the purchase request immediately after receiving the acknowledgement, and RECTO must process such a request without delay if it is made before shipping. However, if payment has already been made, the provisions on withdrawal of offers in Article 15 apply.

Article 13 (Supply of Goods)

① Unless otherwise agreed with the user regarding the time of supply, RECTO takes the necessary steps, such as made-to-order production and packaging, so that the goods can be delivered within 7 days from the date the user placed the order. However, where RECTO has already received all or part of the payment for the goods, it takes such steps within 3 business days from the date of receiving the payment. RECTO takes appropriate measures so that the user can check the supply procedure and its progress.

② RECTO specifies the delivery method, who bears the delivery cost for each method, and the delivery period for each method for the goods purchased by the user. If RECTO exceeds the agreed delivery period, it compensates the user for the resulting damage, unless RECTO proves that it acted without intent or negligence.

Article 14 (Refunds)

Where RECTO cannot deliver or provide the goods requested by the user for reasons such as the goods being out of stock, it notifies the user of the reason without delay and, if it has received payment in advance, refunds the payment or takes the measures necessary for a refund within 3 business days of receiving the payment.

Article 15 (Withdrawal of Offers)

① A user who has concluded a contract with RECTO for the purchase of goods may withdraw the offer within 7 days from the date of receiving the written contract document under Article 13, paragraph 2 of the Act on Consumer Protection in Electronic Commerce (or, where the goods were supplied later than that document was received, the date the goods were supplied or supply began). Where the Act on Consumer Protection in Electronic Commerce provides otherwise regarding withdrawal of offers, that Act applies. 

② A user who has received the goods may not return or exchange them in any of the following cases:

  1. The goods have been lost or damaged for reasons attributable to the user (however, the offer may be withdrawn where only the packaging was damaged in order to check the contents of the goods).

  2. The value of the goods has significantly decreased due to the user's use or partial consumption.

  3. The value of the goods has significantly decreased over time to the extent that resale is difficult.

  4. The packaging of the original goods has been damaged, where the goods can be reproduced with the same performance.

③ In the cases of paragraph 2, items 2 to 4, the user's right to withdraw the offer is not restricted unless RECTO has taken measures in advance, such as clearly stating the restriction in a place where consumers can easily see it or providing a trial product.

④ Notwithstanding paragraphs 1 and 2, where the goods differ from what was displayed or advertised, or the contract was performed differently from its terms, the user may withdraw the offer within 3 months from the date the goods were supplied, or within 30 days from the date the user became aware or could have become aware of the fact.

Article 16 (Effect of Withdrawal of Offers)

① When RECTO receives the goods back from the user, it refunds the payment already received within 3 business days. If RECTO delays the refund, it pays delay interest for the period of delay, calculated at the delay interest rate prescribed in Article 21-2 of the Enforcement Decree of the Act on Consumer Protection in Electronic Commerce.

② When refunding the payment, if the user paid for the goods by credit card or electronic money or a similar payment method, RECTO requests the business operator that provided the payment method, without delay, to suspend or cancel the charge for the goods.

③ In the case of withdrawal of an offer, the user bears the cost of returning the goods received. RECTO does not claim a penalty or damages from the user on the grounds of the withdrawal. However, where the offer is withdrawn because the goods differ from what was displayed or advertised, or the contract was performed differently from its terms, RECTO bears the cost of returning the goods.

④ Where the user paid the shipping cost when receiving the goods, RECTO clearly indicates who bears that cost upon withdrawal of the offer so that the user can easily understand.

Article 17 (Protection of Personal Information)

① When collecting users' personal information, RECTO collects the minimum personal information necessary to provide the Services. 

② RECTO does not collect in advance, at membership registration, information required for the performance of a purchase contract. This does not apply where identity verification is required before a purchase contract in order to fulfil obligations under applicable law and the minimum specific personal information is collected for that purpose.

③ When RECTO collects and uses a user's personal information, it informs the user of the purpose and obtains the user's consent. 

④ RECTO may not use collected personal information for purposes other than those stated, and where a new purpose of use arises or the information is to be provided to a third party, RECTO informs the user of the purpose and obtains consent at the stage of use or provision, except where applicable law provides otherwise.

⑤ Where RECTO must obtain the user's consent under paragraphs 2 and 3, it must specify or notify in advance the matters prescribed in Article 22, paragraph 2 of the Act on Promotion of Information and Communications Network Utilization and Information Protection, including the identity of the privacy officer (department, name, telephone number and other contact details), the purpose of collection and use of the information, and matters relating to provision to third parties (the recipient, the purpose of provision and the information to be provided), and the user may withdraw this consent at any time.

⑥ A user may at any time request access to and correction of errors in their personal information held by RECTO, and RECTO is obliged to take the necessary measures without delay. Where a user requests the correction of an error, RECTO does not use the personal information concerned until the error has been corrected.

⑦ To protect personal information, RECTO limits to a minimum the persons who handle users' personal information, and bears full responsibility for damage suffered by users due to the loss, theft, leakage, provision to third parties without consent or alteration of their personal information, including credit card and bank account details.

⑧ RECTO, or a third party that has received personal information from RECTO, destroys the personal information without delay once the purpose of collection or the purpose for which it was received has been achieved.

⑨ RECTO does not pre-select the consent boxes for the collection, use and provision of personal information. It specifically states which services are restricted if the user refuses consent to the collection, use or provision of personal information, and does not restrict or refuse the provision of services such as membership registration on the grounds that the user refused consent to the collection, use or provision of personal information that is not a mandatory item.

Article 18 (Obligations of RECTO)

① RECTO does not engage in conduct prohibited by law or these Terms or contrary to public order and good morals, and does its utmost to provide goods and services continuously and reliably in accordance with these Terms.

② RECTO maintains a security system to protect users' personal information (including credit information) so that users can use the internet services safely.

③ RECTO is liable to compensate users for damage suffered as a result of unfair labeling or advertising of goods or services by RECTO within the meaning of Article 3 of the Act on Fair Labeling and Advertising.

④ RECTO does not send users commercial advertising e-mails that they do not want.

Article 19 (Members' Obligations regarding IDs and Passwords)

① Except in the cases under Article 17, members are responsible for managing their IDs and passwords.

② Members must not allow third parties to use their IDs or passwords.

③ If a member becomes aware that their ID or password has been stolen or is being used by a third party, the member must notify RECTO immediately and follow any instructions given by RECTO.

Article 20 (Obligations of Users)

Users must not do any of the following:

1. Register false information when applying or making changes

2. Misappropriate another person's information

3. Alter information posted on RECTO

4. Transmit or post information (such as computer programs) other than information permitted by RECTO

5. Infringe the copyright or other intellectual property rights of RECTO or any third party

6. Damage the reputation of, or interfere with the business of, RECTO or any third party

7. Publish or post on the store obscene or violent messages, images, audio or other information contrary to public order and good morals

Article 21 (Relationship between a Linking Site and a Linked Site)

① Where an upper-level site and a lower-level site are connected by hyperlinks (the targets of which may include text, images and moving images), the former is referred to as the linking site (website) and the latter as the linked site (website).

② The linking site is not liable to guarantee transactions conducted between users and the linked site in respect of goods independently provided by the linked site, provided that it has stated this on its initial screen or in a pop-up screen at the time of linking.

Article 22 (Ownership of Copyright and Restrictions on Use)

① Copyright and other intellectual property rights in works created by RECTO belong to RECTO.

② Users must not, without RECTO's prior consent, use for commercial purposes, or allow third parties to use, information obtained through the use of RECTO in which the intellectual property rights belong to RECTO, by reproduction, transmission, publication, distribution, broadcasting or any other method.

③ Where RECTO uses copyright belonging to a user in accordance with an agreement, it must notify that user.

Article 23 (Dispute Resolution)

① RECTO establishes and operates a damage compensation body to reflect legitimate opinions and complaints raised by users and to compensate for damage.

② RECTO handles complaints and opinions submitted by users as a priority. Where prompt handling is difficult, RECTO immediately notifies the user of the reason and the handling schedule.

③ Where a user applies for relief in relation to an e-commerce dispute between RECTO and the user, the matter may be subject to mediation by the Korea Fair Trade Commission or a dispute mediation body commissioned by a city mayor or provincial governor.

Article 24 (Jurisdiction and Governing Law)

① Lawsuits concerning e-commerce disputes between RECTO and a user are subject to the exclusive jurisdiction of the district court having jurisdiction over the user's address at the time of filing or, if the user has no address, their place of residence. However, where the user's address or residence is unclear at the time of filing, or the user resides abroad, the lawsuit is filed with the competent court under the Civil Procedure Act.

② The laws of the Republic of Korea apply to e-commerce lawsuits between RECTO and users.